Refund and cancellation policy,
in plain English

The $220 consult fee is refundable in full if you cancel or reschedule more than 24 hours before the booking. Inside 24 hours the fee is forfeited because that slot was held for you. If we have to cancel, you get a full refund or a new slot, whichever you prefer.

Packages like Room refresh or Signature room are refundable in full up to five business days before the scheduled kick-off, minus any costs already incurred on your behalf, such as site survey fees. After kick-off, refunds are proportional to work completed.

Project payments follow milestones, so you only ever pay for stages that are done. If a project stops early, completed stages and committed costs, like orders already placed with suppliers, are invoiced and the balance is refunded within 14 days.

Furniture, fittings and materials ordered for your project can be returned only where the supplier accepts returns. Custom joinery and made-to-order items are generally non-refundable once production starts, and we flag those items at quote stage so there are no surprises.

Refunds go back to the original payment method within 14 days of approval. Bank transfer refunds may take a few extra days depending on your bank.

Talk to us first at smartinteriorslab@gmail.com or +61 7 3862 4189. Most issues sort themselves out in one phone call. If not, Australian Consumer Law gives you rights we cannot contract out of, and the Tasmanian Civil and Administrative Tribunal handles consumer disputes.

The terms of service cover the broader rules of working with us, and the privacy policy explains what happens to your information when a project ends.